Use of the equipment we sell on our site requires safety training. When purchasing any equipment and/or product from Solstice Sports, Inc., you assume all responsibility for any damage/injury that may result from using this equipment and/or product in any way. Solstice Sports, Inc. assumes no liability for the use of any equipment and/or products purchased, and by purchasing this equipment and/or products from Solstice Sports, Inc., you understand and accept this release of liability.
CUSTOMER SERVICE: Solstice Sports strives to provide excellent customer service. We here at solstice are all water sports enthusiasts and use the products we sell. If you have any questions about the equipment you’re purchasing from us please contact our customer support department 1-800-320-WIND and select option 2. You can also email our customer support via our Contact Us form.
INTERNATIONAL ORDERS: Please contact us prior to ordering to see if your item can be shipped internationally. Duties and taxes associated with shipping to your country may increase the cost of your order. You are responsible for paying all import tariffs, duties, taxes, brokerage fees and any other costs related to the delivery of your product to you. These costs are in addition to the cost of your order. Solstice Sports recommends that you check all fees, practices, and import tariffs prior to placing your order. You are responsible for return freight charges should you refuse delivery of any product, or if any product is unable to be delivered to you.
WARRANTY: To inquire whether damage to your gear that you purchased from Solstice Sports is covered by your manufacturers’ warranty, please contact us at 800-320-9463 or use our Contact Us form. In most instances, you will be required to send a digital photo of the damaged gear and certain information, including a description of the damage, how the damage occurred and the products serial number. All merchandise returned for warranty replacement must bear a Return Authorization Number (R.A. #), which we will issue you, on the outside of the package and on the invoice. Warranty returns without R.A #’s will not be accepted. You are responsible for shipping charges for returned product.